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Introduction

At Pragma Consultancy and Solutions (PRAGMACS), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

    Personal Information

    We may collect personally identifiable information that you voluntarily provide to us when you:

    • Contact us through our website forms
    • Request a consultation or service quote
    • Subscribe to our newsletter or updates
    • Apply for a job or career opportunity
    • Engage with us through email, phone, or social media

    This information may include:

    • Full name
    • Email address
    • Phone number
    • Company name and job title
    • Project requirements and preferences
    • Resume/CV and professional information (for job applicants)

    Automatically Collected Information

    When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

    • IP address and browser type
    • Operating system and device information
    • Pages visited, time spent, and referring URLs
    • Cookies and similar tracking technologies
    • Location data (with your consent)

      How We Use Your Information

      • Service Delivery — To provide, maintain, and improve our software development and IT services
      • Communication — To respond to inquiries, send project updates, and provide customer support
      • Business Operations — To process contracts, invoices, and manage client relationships
      • Marketing — To send newsletters, promotional materials, and relevant service updates (with your consent)
      • Recruitment — To evaluate job applications and communicate with candidates
      • Analytics — To understand how our website is used and improve user experience
      • Legal Compliance — To comply with legal obligations and protect our rights

      Information Sharing and Disclosure

      We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

        Service Providers

        We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you. These parties are obligated to keep your information confidential.

            Business Transfers

            In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

                Legal Requirements

                We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

                    With Your Consent

                    We may share your information with third parties when you explicitly consent to such sharing.

                        Messaging Platform Data (WhatsApp Business Platform)

                        Where a client engages us to build or operate customer-service and ordering automation on the WhatsApp Business Platform, we process messaging data on that client's behalf and under their instructions. The client connects their own WhatsApp Business Account and phone number; the client is the controller of their end-customer data, and PRAGMACS acts as their service provider.

                        This section describes how we handle that platform data. It applies in addition to the rest of this policy.

                          What We Process

                          To deliver the service, the automation processes only what a conversation requires:

                          • The end customer's WhatsApp display name and phone number
                          • The content of messages exchanged with the business, including any media the customer sends
                          • Order and enquiry details the customer provides (items, quantities, delivery address, preferences)
                          • Message delivery and status metadata returned by the platform (sent, delivered, read, failed)

                            Connecting Through Facebook Login

                            A business connects its WhatsApp Business Account to us by signing in with Facebook Login for Business through our Meta app, "Pragma Pilot". From that sign-in we receive the person's name, an ID that Meta issues for our app, and access to the WhatsApp Business assets the business chooses to connect. We use this only to connect and operate that business's integration. To have this data deleted, see our Data Deletion page (/data-deletion).

                                How We Use It

                                Platform data is accessed and used solely to operate the messaging service for the client it belongs to — answering enquiries, capturing and confirming orders, sending order and delivery updates, handing the conversation to a human agent, and providing technical support, troubleshooting, and abuse prevention for that integration.

                                We do not sell, rent, or license platform data. We do not use it for advertising or ad targeting, we do not build profiles for our own purposes, and we do not use it to train general-purpose machine-learning models. Each client's data is kept isolated from every other client's; it is never pooled, cross-referenced, or reused for another client or for our own marketing.

                                    Retention and Deletion

                                    Platform data is retained only for as long as it is needed to operate the service for the client and to meet the client's own record-keeping obligations. When a client engagement ends, we delete or return the data at the client's direction.

                                    End customers can stop messages at any time by telling the business to stop or by blocking the business number in WhatsApp. Requests to access or delete messaging data are handled by the business the customer messaged; where a request reaches us directly, we forward it to that client and assist them in fulfilling it.

                                        Service Providers and Transfers

                                        Messages are transmitted through Meta's WhatsApp Business Platform and are subject to Meta's own terms and privacy practices. We use a limited number of infrastructure and AI processing providers, under contract, strictly to deliver the service; they may not use the data for their own purposes. Our messaging terms and Meta's platform terms govern this processing alongside this policy.

                                            Questions about messaging platform data can be sent to "info@pragmacs.com".

                                            Data Security

                                            We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

                                            • Secure Socket Layer (SSL) encryption for data transmission
                                            • Secure servers and databases with access controls
                                            • Regular security assessments and updates
                                            • Employee training on data protection practices

                                            Data Retention

                                            We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

                                            • Client Data — Retained for the duration of the business relationship and for a reasonable period afterward for legal and accounting purposes
                                            • Job Applications — Retained for up to 12 months unless you request earlier deletion
                                            • Marketing Data — Retained until you unsubscribe or request deletion

                                            Cookies and Tracking Technologies

                                            Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

                                            You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

                                            • Essential Cookies — Necessary for the website to function properly
                                            • Analytics Cookies — Help us understand how visitors interact with our website
                                            • Functional Cookies — Remember your preferences and settings
                                            • Marketing Cookies — Used to deliver relevant advertisements (with your consent)

                                            Your Rights and Choices

                                            To exercise these rights, please contact us at "info@pragmacs.com" or use our contact form.

                                            To request deletion of your data, see our Data Deletion page (/data-deletion).

                                            • Access — Request a copy of the personal information we hold about you
                                            • Correction — Request correction of inaccurate or incomplete information
                                            • Deletion — Request deletion of your personal information (subject to legal obligations)
                                            • Opt-Out — Unsubscribe from marketing communications at any time
                                            • Data Portability — Request transfer of your data to another service provider
                                            • Withdraw Consent — Withdraw consent for data processing where applicable

                                            Third-Party Links

                                            Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

                                              Children's Privacy

                                              Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

                                                International Data Transfers

                                                Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to Bangladesh and other countries where we operate.

                                                We take appropriate measures to ensure that your data receives adequate protection in accordance with this Privacy Policy and applicable laws.

                                                  Changes to This Privacy Policy

                                                  We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

                                                  • Posting the updated policy on our website with a new "Last Updated" date
                                                  • Sending an email notification (for significant changes)
                                                  • Displaying a prominent notice on our website

                                                  We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

                                                  Contact Us

                                                  If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

                                                  "Pragma Consultancy and Solutions (PRAGMACS)"

                                                  Email: info@pragmacs.com

                                                  Phone: +8801601551234

                                                  We will respond to your inquiry within a reasonable timeframe.

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